CBORD

Room Service Choice™

Room Service Choice™

Your Vision, Your Choice

Room Service Choice includes two application modules—Menu Select and On-Demand that provide the flexibility you need to serve your patients.

  • On-Demand service supports hotel-style room service, enabling your staff to take a patient’s order over the phone in the call center or by visiting the patient at the bedside. Orders can be printed to the kitchen immediately, supporting a true hotel-style room service. On-Demand is fully integrated with Tray Monitor®, so you know where trays are at all times.
  • Menu Select service supports a traditional tray line, allowing your staff to collect orders for one or more meals at a time over the phone or bedside. Fully integrated with the Nutrition Service Suite® (NSS), suggested menus based on the chef’s choice and any patient preferences can be presented in a spoken menu style. Easy access to information about all available menu cycle items let staff help patients get exactly what they want to eat—safely.

With Room Service Choice, you decide what service options are right for your organization. And, Room Service Choice grows with your operation—supporting your patient needs now, and in the future. With one convenient patient meal ordering solution, you can tailor your process by floor, building, ward, or patient.

Leveraging today's web and mobile tablet technology, Room Service Choice provides the most robust features in the industry with access to real-time information right at your fingertips. By integrating with Nutrition Service Suite's (NSS) diet office capabilities, you get powerful clinical tools that make it easy to ensure safety and compliance with prescribed diets while increasing patient satisfaction.

  • Fast and easy entry of patient and guest orders at the bedside or in the call center
  • View ingredient, allergen, and trait details for any available item
  • Real-time data updates for new admits, diet orders, allergies, and supplements & more
  • Displays nutrition totals by ticket, meal, and day while as compared to patient goals
  • Supports any kitchen setup from on-demand cooking to traditional tray lines
  • Tray Monitor tracks tray delivery progress for On-Demand tickets

Product Sheets

Room Service Choice (PDF) 146 kB
Nutrition Service Suite (PDF) 133 kB
Room Service Concero (PDF) 132 kB

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Services for Room Service Choice™

    Customer Education

    Product education, how, when, and where you need it
    • Onsite Training
      Our onsite training is tailored to meet the needs of your facility and a great way to experience focused training over the course of your system implementation.

    • Personalized Distance Training
      Personalized Distance Training is customized, one-to-one, online instruction designed to address your topic when you need it.

    • Regional Conferences
      CBORD's regional conferences are hosted regionally by client sites and are designed to deliver focused educational sessions and training on ways to increase revenue, reduce costs, enhance safety and security, and increase customer satisfaction.

    • CBORD User Group (UGC)
      UGC is a purposeful and strategic annual conference that provides both certification and educational sessions that help you efficiently and cost-effectively operate your CBORD system(s).

    Consulting Services

    Our business consultants provide in-depth analysis and best practices recommendations to maximize your return on investment
    • Cost Savings Through Process Improvement
      A CBORD industry professional will work with you to map your process flow and identify key areas for cost savings. Using CBORD reports, together you will determine any necessary changes, implement improvements, and benchmark progress. Managers often find that this data analysis process is an extremely effective and rewarding experience.

    • Systems Diagnostic Review and Success Plan
      If you would like to get the most out of your CBORD systems, we have the experience to lead the charge. A CBORD expert will meet with you and your staff to review your CBORD systems, licenses, hardware, and versions, and recommend the next steps needed to gain maximum benefit from your CBORD investment.

    Implementation Services

    CBORDís implementation process provides structure and is flexible to meet your organizations individual needs. Overall our approach reduces your risk bringing your project in on scope, on budget, and on time.
    • Implementation Services
      CBORD brings to your organization over 35 years of successful implementations. CBORDís implementation process provides structure and is flexible to meet your organizations individual needs. Overall our approach reduces your risk bringing your project in on scope, on budget, and on time. CBORDís methodology is based on industry best practices in project management, configuration and build, testing, and training.
      Project Management
      The structure of our implementation is grounded in sound project management practices from the Project Management Institute (PMI). We are staffed with Project Managers who are certified Project Management Professionals (PMPs).
      CBORData
      Our customers have defined for you a core set of starting configuration and data. There is no need to recode data that is common in our industry. CBORD has consolidated the best practice into CBORData. Your installation and build phases are dramatically decreased when using CBORData.
      Training
      We used a blended learning approach in the training component of our implementations. CBORD uses multiple mediums/setting including classroom, virtual classroom, personalized distance training, eSeminars, and eLearning. Our training solution is designed to fit your organization and implementation. "

    Project Management Services

    CBORDís Project Management provides a solid framework to deliver predictable results
    • Project Management Services
      The project approach is a strategic driver to the successful completion of every CBORD implementation project. At CBORD we follow Project Management Institute (PMI) principles and are staffed with Project Managers who are certified as Project Management Professionals (PMPs). Utilizing this industry-standard methodology and guidelines with the flexibility to accommodate each client's unique objectives provides our customers with best practices in planning and managing projects with emphasis in delivering on customer expectations of quality, budget and schedule.

    Systems Integration

    The right interfaces make all the difference
    • Interface Add-On Functionality
      If you would like to use data from an existing system in a new way, we can help. When changes are anticipated, contact a CBORD interface expert and let us help you develop an automated method that supports your workflow.

    • New and Replacement Interfaces
      If you are changing a system that interfaces with your CBORD system, remember to get a CBORD interface expert involved early in the project as the analysis we do will prevent the need for data cleanup later. Itís not uncommon to think that because your new system sends over the same information your old interface will work. Early planning and budgeting for an interface upgrade makes the process seamless to your users.

    Database Maintenance

    Let our experts assist with data entry to give your project a quick start.
    • Rebuild Menus or Database
      Plan ahead when you know that your contractor is changing. Changing contractors may mean you need to rebuild menus or your entire database. Get CBORD involved early and we can support you through a management change and keep your system running smoothly.

    • Database Cleanup or Reimplementation
      Clean databases improve efficiencies and speed up your workflow. CBORD database experts can schedule cleanup to purge old data, perform a full reimplementation, and perform other wellness checks. If staff changes or other challenges have bogged you down, CBORD database experts can revive your database giving you and your staff a fresh start.

    Personalized Support

    Direct access to help when you need it.
    • Technician On Call
      Having direct access to a CBORD trained technician helps to ensure your projects are successful. Purchasing Personalized Support enables our clients to work seamlessly with CBORD personnel to ensure that their projects are successful.

    • Custom System Configuration
      Trust CBORD to perform significant configuration to CBORD systems. Technicians are dedicated to working with you in designing, applying and testing major system changes.