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Room Service

Description

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Info Sheets

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Room Service

Nutrition Service Suite® gives your clinical and nutrition services professionals the tools they need to

  • Increase patient satisfaction
  • Maintain patient safety
  • Improve patient outcomes
  • Streamline tray delivery operations

And one of the best ways to increase satisfaction is with room service systems, which are rapidly becoming the standard service method in healthcare. An estimated 22% of hospitals currently offer room service, with another 17% planning to start programs over the next year.*

CBORD’s Room Service is widely installed, well proven, and, if desired, fully integrated with diet office and production systems.

* Data from the 2006 HFM Member Survey

Think about your priorities…

  • Getting patients healthy and keeping them safe
  • Providing great service to increase patient satisfaction
  • Offering employees tools to make their jobs easier and more gratifying
  • Saving time, money, and resources for what really matters

Room Service benefits:

  • Improves patient satisfaction
  • Ensures patient safety
  • Improves patient nutritional intake
  • Increases revenue with guest trays
  • Streamlines call center & tray delivery operations
  • Promotes healthy food choices

Technical Resources

System Requirements

Tray Monitor™ is an integrated component of the Room Service module of the Nutrition Service Suite® (NSS) version 7.0.100 and higher. Tray Monitor requires a Web server running Internet Information Service (IIS). The Web server can host both the Tray Monitor application and the Tray Monitor Data Service, which runs as a Mircosoft® Windows® service.

  • IIS Web Server
    Microsoft Internet Information Server (IIS) version 5.1 or higher is required along with Microsoft .Net framework version 3.5.
     
  • Tray Monitor Workstations with Touchscreen Monitors
    ELO TouchSystems® model 1928L 19” Desktop Touchmonitor with AccuTouch® Five-Wire Resistive Technology
    Dual serial/USB touch interface
    Native resolution 1280 x 1024 at 60 Hz
    Available in dark gray (Part #E874209) or beige (Part# E313143)
    Note: This monitor comes with both VGA and DVI connectors.
    The DVI option should improve display quality and refresh rate performance, which may be important in a location that requires long cable connections.
     
  • Web Browsers
    Tray Monitor will work with a variety of Web browsers (Internet Explorer®, Mozilla® Firefox®, etc.).
    Recommendation:  Microsoft Internet Explorer 7 or later or Mozilla Firefox 3 or later

For specifics on Room Service printers, touch screen monitors, and other hardware, click here.

Product Sheets
Room Service Concero (PDF) 254 Kb
Hardware Info
MICROS Tablet POS (PDF) 262 Kb
Mobile MICROS 3700 (PDF) 266 Kb

(PDFs require the free Adobe Reader utility for your browser. For more info about PDFs, click here).

Professional Services for Room Service

    Training Center

    Product education, how, when, and where you need it
    • Onsite Training
      Our onsite training is tailored to meet the needs of your facility and a great way to experience focused training over the course of your system implementation.
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    • Personalized Distance Training
      Personalized Distance Training is customized, one-to-one, online instruction designed to address your topic when you need it.
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    • Regional Conferences
      CBORD's regional conferences are hosted regionally by client sites and are designed to deliver focused educational sessions and training on ways to increase revenue, reduce costs, enhance safety and security, and increase customer satisfaction.
      Visit the Regional Conferences page »

    • CBORD User Group (UGC)
      UGC is a purposeful and strategic annual conference that provides both certification and educational sessions that help you efficiently and cost-effectively operate your CBORD system(s).
      Visit the CBORD User Group (UGC) page »

    Interface Development

    The right interfaces make all the difference
    • Interface Add-On Functionality
      If you would like to use data from an existing system in a new way, we can help. When changes are anticipated, contact a CBORD interface expert and let us help you develop an automated method that supports your workflow.
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    • New and Replacement Interfaces
      If you are changing a system that interfaces with your CBORD system, remember to get a CBORD interface expert involved early in the project as the analysis we do will prevent the need for data cleanup later. It’s not uncommon to think that because your new system sends over the same information your old interface will work. Early planning and budgeting for an interface upgrade makes the process seamless to your users.
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    Database Administration

    Don't struggle alone, let our team bring your database back to life
    • Rebuild Menus or Database
      Plan ahead when you know that your contractor is changing. Changing contractors may mean you need to rebuild menus or your entire database. Get CBORD involved early and we can support you through a management change and keep your system running smoothly.
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    • Database Cleanup or Reimplementation
      Clean databases improve efficiencies and speed up your workflow. CBORD database experts can schedule cleanup to purge old data, perform a full reimplementation, and perform other wellness checks. If staff changes or other challenges have bogged you down, CBORD database experts can revive your database giving you and your staff a fresh start.
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    Consulting Services

    Our business consultants provide in-depth analysis and best practices recommendations to maximize your return on investment
    • Cost Savings Through Process Improvement
      A CBORD industry professional will work with you to map your process flow and identify key areas for cost savings. Using CBORD reports, together you will determine any necessary changes, implement improvements, and benchmark progress. Managers often find that this data analysis process is an extremely effective and rewarding experience.
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    • Systems Diagnostic Review and Success Plan
      If you would like to get the most out of your CBORD systems, we have the experience to lead the charge. A CBORD expert will meet with you and your staff to review your CBORD systems, licenses, hardware, and versions, and recommend the next steps needed to gain maximum benefit from your CBORD investment.
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