Client Success Story - Texas Health Presbyterian Hospital Dallas
Texas Health Dallas is the flagship hospital of the Presbyterian Healthcare System. The hospital has been serving greater Dallas since 1966, currently with 866 beds and more than 1,200 physicians on the medical staff.
The Food, Nutrition, and Conference Services department typically serves around 5,000 meals each day. Despite the facility’s aging kitchen and limited transportation from a central storeroom hub, the staff is able to provide meals to patients and cafeteria patrons, as well as meeting attendees in thehospital’s many conference rooms. The department is also responsible for food delivery to the Dealey Child Care Center, an on-site childcare facility. They do this with a staff of 130 excellent, service-minded employees.
A History with CBORD's Quality Service
A CBORD® client since 1989, Texas Health Dallas has long trusted CBORD solutions to help run its operations. Texas Health Dallas uses a number of CBORD solutions, including
- Foodservice Suite®
- Nutrition Service Suite®
- Menu Management System®
- Bedside Menu Entry
- Diet Office Management System
- Handheld Inventory Management System
Considering its history and past successes with CBORD, Texas Health Dallas knew whom to turn to when it wanted to improve its accounting system. Neal Lavender, Director of Food and Nutrition Services at Texas Health Dallas, explains the root of their dilemma: "We were looking for an accounting interface that would assist us with paying our bills on time. We had many challenges with the accounts-payable process from a few different perspectives. From a contractual agreement standpoint with Premier, if we paid our bills on time we achieved a better rebate from USF [U.S. Foodservice], as well as a positive business review. Like most agreements, you only achieve maximum credit if you pay the bills on time. If not, then you start to leave money on the table."
A Collaborative Effort
Wanting to develop an interface with its internal accounting system, Texas Health Dallas approached CBORD and worked collaboratively to develop the interface. Lavender describes the result as "a huge success. From a 'checks and balances' standpoint, it works great. It not only interfaces with our own hospital system, but also our leadership can view all the bills for approval. The operations managers and I have computerized access to approve these invoices. There is never really a time when we cannot look and quickly see what is being purchased."
Saving Time and Money
- Provides for checks and balances
- Interfaces with the hospital system
- Management can view all bills for approval
- Eliminated overdue invoices
- Freed up half a full-time employee
By adding the accounts-payable interface to its already successful line of CBORD solutions, Texas Health Dallas is confident it is streamlining its operations to improve overall patient satisfaction and convenience!
