Customer Service and Support Expert Joins CBORD

For Immediate Release

Ithaca, New York—The CBORD Group, Inc. is pleased to announce that Rich Gallagher, author and software support consultant, has joined the staff as Client Support Manager. With more than 24 years of experience in software engineering and software support, Gallagher now spearheads a new program designed to provide CBORD's foodservice and clinical clients with unparalleled customer support and faster response times.

"CBORD has a unique one-to-one relationship between our clients and their support representatives, and that's something we very much cherish," Gallagher said. "CBORD already leads this industry with a very strong service culture and combined with the strength of our products, we have the opportunity to set the industry-wide precedent for professional software support."

The new client-oriented program coincides with the installation of a new Clarify eFrontOffice help-desk system. Gallagher says this is an opportunity to put his customer service expertise into action. "This new support environment is going to give the whole team information we can use to improve the service we provide," he explained. "It's one of my goals to make sure everyone who contacts CBORD has a positive experience, no matter what their needs."

Before coming to CBORD, Gallagher was director of customer support for PDA Engineering, a West Coast engineering software firm that grew from a startup to a major company listed on the NASDAQ stock exchange during his tenure. He has also held management positions in software development for numerous firms, and more recently was the proprietor of a consulting and training practice. An expert in both software service and development, Gallagher has authored such books as Computer Visualization, a textbook about 3-D computer graphics; Effective Software Customer Support, and Smile Training Isn't Enough, which was an alternate selection of the Executive Book Club in 1998.

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